Return Policy

You may return defective merchandise to us for a free replacement or refund - email us for an authorization number. You may return new unopened merchandise for a full refund (less any applicable shipping charges), provided it is returned to us within 30 days. Orders returned that received FREE SHIPPING are subject to a 15% restocking fee. No refunds given on opened or used merchandise returns.

Send Returned Merchandise (Postage Paid and Insured) to:

Lone Duchess USA™ - RETURNS
12668 Goar Rd
Houston, TX 77077-2328

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